All entries by Jack Rynes

Join Me at ITEXPO East in Miami

Jan 19th, 2010 | By Jack Rynes | Category: Business Process Optimization, CEBP, Cloud Computing, Customer Experience, Featured Article, TTS | Text to Speech, Technology, Telco 2.0

I’m looking forward to attending ITExpo January 20th – 22nd in Miami, Florida. The lineup of Keynote speakers for this conference is fantastic. I’ll be listening especially closely to Brian Higgins, Executive Director of Ecosystem Development for Verizon Wireless. It’s refreshing, if not surprising, to see one of the big boys at a conference all about innovation.
I have the pleasure of speaking on two panels at this event, one focusing on Cloud Communications and the other on CEBP implementations and fundamentals – two topics that are very near and dear to us at Jaduka. The Cloud Communications Summit will also draw a wide audience. Many enterprises can see the light at the end of the [...]

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Notifications Made Easy with StrikeIron and Jaduka

Jul 22nd, 2009 | By Jack Rynes | Category: Business Process Optimization, CEBP, Cloud Computing, Featured Article, SaaS | Software as a Service, TTS | Text to Speech

While investigating different methods of enabling enterprise developers with voice services, we examined the services already embedded within the enterprise and why. It was very apparent that one the most successful service providers was StrikeIron, boasting many Fortune 1000 client relationships. That’s why we are excited about our announcement of the partnership between StrikeIron and Jaduka to extend our Notification Services to the StrikeIron developer base.
Jaduka Notification Service enables text-to-speech notifications or a company branded voice recording to be delivered to any phone, inside or outside of the enterprise. Those of you familiar with the StrikeIron Web Services Catalog know they have embedded their services within Microsoft Excel via LiveData for Excel and inside NetBeans. [...]

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OTT Services + UTFP = Telco 2.0

May 29th, 2009 | By Jack Rynes | Category: Business Process Optimization, Featured Article, Telco 2.0

Before I explain the cryptic title, I have to give thanks to Dean Bubley for another acronym. UTFP stands for “Under the Floor Provider”, better known as our current Telcos. The future for Telcos is being referred to as the plumbing and dumb pipe providers. Let’s add another acronym to the mix.
While attending the Telco 2.0 Conference in Nice, Dean posed a question about “Under the Floor Providers” implementing the “Over the Top” (OTT) services and a unified API strategy. I’m not sure he ever answered his question, as I was too busy writing down the new acronym. This question was raised during a session about APIs, the best way to monetize, deliver and standardize, [...]

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Tools, Problems, Audience

Apr 15th, 2009 | By Jack Rynes | Category: Business Process Optimization, CEBP

Every toolset evolves. Archaeological evidence validates the historic progression of and improvements in prehistoric hunting tools over hundreds and thousands of years. Metal ore and heat were combined in ways that gave tools the ability to withstand chipping, breaking or other types of damage. Over time, toolmakers engaged in problem definition, tool creation and improvement. Evolution is a constant.
There is a parallel with communication tools used in enterprises today. As work group managers, we are constantly seeking ways to overcome communication, workflow and process problems. Once we identify a problem we run to the IT staff — the “tools craftsman” of today — to help us solve it. We explain, “I need this data in [...]

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