I’m looking forward to attending ITExpo January 20th – 22nd in Miami, Florida. The lineup of Keynote speakers for this conference is fantastic. I’ll be listening especially closely to Brian Higgins, Executive Director of Ecosystem Development for Verizon Wireless. It’s refreshing, if not surprising, to see one of the big boys at a conference all about innovation.
I have the pleasure of speaking on two panels at this event, one focusing on Cloud Communications and the other on CEBP implementations and fundamentals – two topics that are very near and dear to us at Jaduka. The Cloud Communications Summit will also draw a wide audience. Many enterprises can see the light at the end of the [...]

All retailers know the industry stat — only 4 percent of disgruntled customers speak up, meaning 96 percent of your unhappy customers simply walk out the door, never to return.
What if at least some of these unhappy customers had an outlet? What if you made it easy for them to vent and call out what went wrong with their experience, giving you an opportunity to save that individual customer?
Given the right methods, you can get a much greater percentage of these slighted customers to speak up. With the cost of customer acquisition at an all-time high, you must use every tactic available to you to keep customers from defecting.
If you have not considered implementing a [...]

Jaduka Exchange has been a bit quiet lately as all hands have been busy launching new applications of our on-demand voice communications services for partners such as Strikeiron and Appian. We are now readying a pilot launch of our in store feedback service, CommentFunnel.
Jaduka’s CommentFunnel service is a consumer-facing voice application for businesses with physical brick-and-mortar store locations, such as grocery stores, department stores and big box specialty retailers.  Built around our core Jaduka Diary service, CommentFunnel lets organizations effortlessly enable real-time capture of consumer feedback—in the voice of the customer—at the point of sale.
The service works by allowing shoppers in retail store locations to dial a posted toll free number using their mobile phones [...]