Even though I work at a technology company where we develop innovative software applications (besides coding software, our team turns up servers and networking equipment all the time) I frequently have to remind my family that “I” personally do not know the first thing about setting up a home printer or wireless router. Sometimes I can really see the disappointment in their faces when I remind them of this fact.
I felt redeemed last week, however. I made a fantastic breakthrough with my grandmother (of all family members) when I introduced her to a new healthcare solution that would automatically remind her of the daily prescriptions that she needed to take.
My grandmother is 86 years old [...]

I’m looking forward to attending ITExpo January 20th – 22nd in Miami, Florida. The lineup of Keynote speakers for this conference is fantastic. I’ll be listening especially closely to Brian Higgins, Executive Director of Ecosystem Development for Verizon Wireless. It’s refreshing, if not surprising, to see one of the big boys at a conference all about innovation.
I have the pleasure of speaking on two panels at this event, one focusing on Cloud Communications and the other on CEBP implementations and fundamentals – two topics that are very near and dear to us at Jaduka. The Cloud Communications Summit will also draw a wide audience. Many enterprises can see the light at the end of the [...]

All retailers know the industry stat — only 4 percent of disgruntled customers speak up, meaning 96 percent of your unhappy customers simply walk out the door, never to return.
What if at least some of these unhappy customers had an outlet? What if you made it easy for them to vent and call out what went wrong with their experience, giving you an opportunity to save that individual customer?
Given the right methods, you can get a much greater percentage of these slighted customers to speak up. With the cost of customer acquisition at an all-time high, you must use every tactic available to you to keep customers from defecting.
If you have not considered implementing a [...]

From Austin to Reston we go! We are geared up and ready for the week – my colleague Ben Benner and I will be attending Appian FORUM09 to announce and support the launch of our newly released Jaduka Notifications Service for Accounts Receivable.
Appian FORUM09 is the premier event for Appian’s BPM customer and partner community and a unique opportunity for networking and knowledge-sharing with elite practitioners, thought-leaders, and technology experts in business process management. It’s our pleasure to attend as a Gold Sponsor for this much anticipated gathering. Interested in attending? Visit the Appian FORUM09 site here.
We are excited to get to Reston to launch the Jaduka Notifications Service for Accounts Receivable [...]

With Jaduka and Appian, you can have your cake & eat it too—seriously. By combining Jaduka’s On-Demand Voice Communications Services with Appian’s Business Process Management (BPM) Suite, business processes are able to do something they’ve never been able to do before. For the first time, we are extending the boundaries of business processes safely beyond your internal teams and the corporate firewall. We are taking your business processes and now involving what is most important to you – connecting with your clients, vendors and partners.
This revolutionary way of extending business processes has almost endless applications. You will now have the ability to automate and accomplish such tasks as validating leads, scheduling/rescheduling appointments, validating a client’s [...]

Jaduka Exchange has been a bit quiet lately as all hands have been busy launching new applications of our on-demand voice communications services for partners such as Strikeiron and Appian. We are now readying a pilot launch of our in store feedback service, CommentFunnel.
Jaduka’s CommentFunnel service is a consumer-facing voice application for businesses with physical brick-and-mortar store locations, such as grocery stores, department stores and big box specialty retailers.  Built around our core Jaduka Diary service, CommentFunnel lets organizations effortlessly enable real-time capture of consumer feedback—in the voice of the customer—at the point of sale.
The service works by allowing shoppers in retail store locations to dial a posted toll free number using their mobile phones [...]

While investigating different methods of enabling enterprise developers with voice services, we examined the services already embedded within the enterprise and why. It was very apparent that one the most successful service providers was StrikeIron, boasting many Fortune 1000 client relationships. That’s why we are excited about our announcement of the partnership between StrikeIron and Jaduka to extend our Notification Services to the StrikeIron developer base.
Jaduka Notification Service enables text-to-speech notifications or a company branded voice recording to be delivered to any phone, inside or outside of the enterprise. Those of you familiar with the StrikeIron Web Services Catalog know they have embedded their services within Microsoft Excel via LiveData for Excel and inside NetBeans. [...]

At Jaduka we are focused on adding voice to improve business processes and our solutions continue to gain traction in the enterprise and with brands, advertisers and resellers.
That’s why we are excited about a collaborative relationship now underway with Appian that will add Jaduka’s Voice Services to Appian’s Business Process Management (BPM) Software.
Appian’s Business Process Management Suite (BPMS) provides a complete platform for organizations to easily design, execute, manage, and optimize business processes. BPMS lets organizations gain control over critical processes, increase efficiency and reduce operating costs.
By combining Jaduka On-Demand Voice Services with Appian’s Business Process Management Solutions we’re aiming to create even more effective and efficient ways for connecting people, data, and systems and [...]

As I speak to agencies about using our technology, I still see a bit of hesitancy. I think some agencies actually view voice as passé or not “cool enough” for them to consider. Truly, I think they are just not seeing the bigger picture yet. Maybe I am not communicating my ideas well enough? Because of this disconnect, I will continue to write on this subject to help explain the use of Jaduka’s on-demand voice technologies to create innovative and powerful digital brand campaigns in hopes a handful of bold and smart agencies read this and jump on board to leverage Jaduka’s powerful and easy to integrate voice services.
A Viral Success Story – With Voice
One [...]

I am here today to chew bubblegum and write about technology, cake, and death. I appear to be all out of bubblegum, however, so it is time to move on and write about why I think the question of “Cake or death?” is not only related, but relevant to, a discussion about technology.
First, let me give credit where credit is due. One of my favorite stand-up comedians, Eddie Izzard, does a great bit that asks the question, “Cake or death?” I caught one of his performances the other night, tuning in right about the point where he did his “Cake or death?” bit.
“Cake or death?” That’s a pretty easy question. Anyone could [...]