Even though I work at a technology company where we develop innovative software applications (besides coding software, our team turns up servers and networking equipment all the time) I frequently have to remind my family that “I” personally do not know the first thing about setting up a home printer or wireless router. Sometimes I can really see the disappointment in their faces when I remind them of this fact.
I felt redeemed last week, however. I made a fantastic breakthrough with my grandmother (of all family members) when I introduced her to a new healthcare solution that would automatically remind her of the daily prescriptions that she needed to take.
My grandmother is 86 years old [...]

I’m looking forward to attending ITExpo January 20th – 22nd in Miami, Florida. The lineup of Keynote speakers for this conference is fantastic. I’ll be listening especially closely to Brian Higgins, Executive Director of Ecosystem Development for Verizon Wireless. It’s refreshing, if not surprising, to see one of the big boys at a conference all about innovation.
I have the pleasure of speaking on two panels at this event, one focusing on Cloud Communications and the other on CEBP implementations and fundamentals – two topics that are very near and dear to us at Jaduka. The Cloud Communications Summit will also draw a wide audience. Many enterprises can see the light at the end of the [...]

From Austin to Reston we go! We are geared up and ready for the week – my colleague Ben Benner and I will be attending Appian FORUM09 to announce and support the launch of our newly released Jaduka Notifications Service for Accounts Receivable.
Appian FORUM09 is the premier event for Appian’s BPM customer and partner community and a unique opportunity for networking and knowledge-sharing with elite practitioners, thought-leaders, and technology experts in business process management. It’s our pleasure to attend as a Gold Sponsor for this much anticipated gathering. Interested in attending? Visit the Appian FORUM09 site here.
We are excited to get to Reston to launch the Jaduka Notifications Service for Accounts Receivable [...]

With Jaduka and Appian, you can have your cake & eat it too—seriously. By combining Jaduka’s On-Demand Voice Communications Services with Appian’s Business Process Management (BPM) Suite, business processes are able to do something they’ve never been able to do before. For the first time, we are extending the boundaries of business processes safely beyond your internal teams and the corporate firewall. We are taking your business processes and now involving what is most important to you – connecting with your clients, vendors and partners.
This revolutionary way of extending business processes has almost endless applications. You will now have the ability to automate and accomplish such tasks as validating leads, scheduling/rescheduling appointments, validating a client’s [...]

At Jaduka we are focused on adding voice to improve business processes and our solutions continue to gain traction in the enterprise and with brands, advertisers and resellers.
That’s why we are excited about a collaborative relationship now underway with Appian that will add Jaduka’s Voice Services to Appian’s Business Process Management (BPM) Software.
Appian’s Business Process Management Suite (BPMS) provides a complete platform for organizations to easily design, execute, manage, and optimize business processes. BPMS lets organizations gain control over critical processes, increase efficiency and reduce operating costs.
By combining Jaduka On-Demand Voice Services with Appian’s Business Process Management Solutions we’re aiming to create even more effective and efficient ways for connecting people, data, and systems and [...]

Before I explain the cryptic title, I have to give thanks to Dean Bubley for another acronym. UTFP stands for “Under the Floor Provider”, better known as our current Telcos. The future for Telcos is being referred to as the plumbing and dumb pipe providers. Let’s add another acronym to the mix.
While attending the Telco 2.0 Conference in Nice, Dean posed a question about “Under the Floor Providers” implementing the “Over the Top” (OTT) services and a unified API strategy. I’m not sure he ever answered his question, as I was too busy writing down the new acronym. This question was raised during a session about APIs, the best way to monetize, deliver and standardize, [...]

In the last 24 hours Ben Bernanke says he can see the light at the end of the economic tunnel and Austin-based Vignette is the newest acquisition of Canadian content management experts Open Text.
Two things to notice here. First, we’re in for at least several months more of what, according to Bernanke, will amount to further consolidation and acquisition before current conditions of market uncertainty draw to an end. Second, when current market conditions of uncertainty draw to an end, it will be precisely those companies that, like Open Text, have not only weathered the storm, but have grown and added new functionality that stand the most to gain.
If you’re an applications developer this means [...]

Imagine if you will, that it is three o’clock in the morning and you are sleeping peacefully—until your mobile phone rings. You fumble for a moment as you wake up enough to answer the call. Even though the CallerID says “Unknown”, it must be an important call as it is three o’clock in the morning, right?
Did I forget to mention that it is Saturday morning?
You say “Hello?” and are greeted by a robotic sounding woman’s voice that replies “Your Velocity Credit Union” ATM card has been de-activated because of fraud, Press ‘1’ to re-activate your card.” This was my recent experience.
I pressed ‘1’, in the hopes of reaching a real operator, who could [...]

“Well, the problem is that SOAP is hard.”
It’s early 2007 and I’m dead in the middle of a conversation with a friend at PayPal.
“We were certain that developers accessing the eBay product data would want everything in SOAP and it just made sense to do it that way. It wasn’t right, though. Turns out, SOAP is hard.”
This is neither the first nor the last time I’d find myself submerged in the ‘what-counts-as-too-hard for data access?’ conversation, or the ‘so-who-are-our-users-REALLY?’ conversation that’s never too far behind. Every year sees the addition of yet more developers working in yet more languages inside of even more frameworks than ever before. And the unspoken corollary [...]

The time spent at SaaScon09 last week has only further validated my belief that Software as a Service (SaaS) is not a technology fad, nor is it just one more IT acronym for O’Reilly to fill that last remaining space on your bookshelf.
As I reflect on the many conversations I had, and the feedback I received at SaaScon, I feel more confident than ever that SaaS has become a widely accepted and trusted model that companies are quickly moving towards.
CFOs like SaaS over premised-based solutions because costs savings are paramount: there are no infrastructure costs (i.e. migrate from CAPEX to OPEX). SaaS offers a pay-as-you-go or subscription-based billing models (i.e. pay for what you use). [...]