While investigating different methods of enabling enterprise developers with voice services, we examined the services already embedded within the enterprise and why. It was very apparent that one the most successful service providers was StrikeIron, boasting many Fortune 1000 client relationships. That’s why we are excited about our announcement of the partnership between StrikeIron and Jaduka to extend our Notification Services to the StrikeIron developer base.

Jaduka Notification Service enables text-to-speech notifications or a company branded voice recording to be delivered to any phone, inside or outside of the enterprise. Those of you familiar with the StrikeIron Web Services Catalog know they have embedded their services within Microsoft Excel via LiveData for Excel and inside NetBeans. Through this partnership, over 5 million developers now have access to this service.

Our research suggests that up to 70% of the Notification market is untapped, mainly due to high integration costs. StrikeIron can now service this market with a significantly lower cost of entry. The use cases for Notifications are many and diverse; from simple appointment reminders to weather alerts.

Let’s consider a common use case for Notifications—appointment reminders. There is a reason you are charged for a missed appointment, be it a doctor, dentist or MRI. It costs the business money when someone misses an appointment. Why do you think your local doctor always double books? They know a good percentage of patients will no-show. Healthcare offices often send you a reminder post card followed up by a staff member giving you a call the day before your appointment—an outdated, time consuming and inefficient process.

Jaduka Notification Service allows a business to automate the appointment reminder process, eliminating the need for a staff member to manually make the call or send a post card—and for a fraction of the cost. Now maybe the office staff can get my insurance company to pay my bill or better yet, they can finally stop double booking appointments.

I have to agree with Bob Brauer at StrikeIron in wishing airlines would proactively communicate flight delays and cancellations, but I believe that would go against their business model. It’s a shame—customer satisfaction should be the airlines main focus.

The requirements for the business process to extend beyond the company firewall are increasing. Companies addressing the Business Process Management (BPM) market are just now experimenting with new ways to extend business processes using voice. Jaduka’s partnership with StrikeIron will go a long ways in helping voice services become more widely adopted and leveraged to improve business processes.

The Jaduka Notifications Service is the first of our services to be integrated into the StrikeIron infrastructure. Stay tuned as we bring more of our services to the tens of millions of developers accessing the StrikeIron catalog via NetBeans and LiveData.

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