Imagine if you will, that it is three o’clock in the morning and you are sleeping peacefully—until your mobile phone rings. You fumble for a moment as you wake up enough to answer the call. Even though the CallerID says “Unknown”, it must be an important call as it is three o’clock in the morning, right?
Did I forget to mention that it is Saturday morning?
You say “Hello?” and are greeted by a robotic sounding woman’s voice that replies “Your Velocity Credit Union” ATM card has been de-activated because of fraud, Press ‘1’ to re-activate your card.” This was my recent experience.
I pressed ‘1’, in the hopes of reaching a real operator, who could [...]