Even though I work at a technology company where we develop innovative software applications (besides coding software, our team turns up servers and networking equipment all the time) I frequently have to remind my family that “I” personally do not know the first thing about setting up a home printer or wireless router. Sometimes I can really see the disappointment in their faces when I remind them of this fact.
I felt redeemed last week, however. I made a fantastic breakthrough with my grandmother (of all family members) when I introduced her to a new healthcare solution that would automatically remind her of the daily prescriptions that she needed to take.
My grandmother is 86 years old [...]

With Jaduka and Appian, you can have your cake & eat it too—seriously. By combining Jaduka’s On-Demand Voice Communications Services with Appian’s Business Process Management (BPM) Suite, business processes are able to do something they’ve never been able to do before. For the first time, we are extending the boundaries of business processes safely beyond your internal teams and the corporate firewall. We are taking your business processes and now involving what is most important to you – connecting with your clients, vendors and partners.
This revolutionary way of extending business processes has almost endless applications. You will now have the ability to automate and accomplish such tasks as validating leads, scheduling/rescheduling appointments, validating a client’s [...]

The time spent at SaaScon09 last week has only further validated my belief that Software as a Service (SaaS) is not a technology fad, nor is it just one more IT acronym for O’Reilly to fill that last remaining space on your bookshelf.
As I reflect on the many conversations I had, and the feedback I received at SaaScon, I feel more confident than ever that SaaS has become a widely accepted and trusted model that companies are quickly moving towards.
CFOs like SaaS over premised-based solutions because costs savings are paramount: there are no infrastructure costs (i.e. migrate from CAPEX to OPEX). SaaS offers a pay-as-you-go or subscription-based billing models (i.e. pay for what you use). [...]

An article this morning on mobile commerce - “Survey Says: Retailers Need to Go Mobile” - referenced a recent survey conducted by Foresee Results that reported nearly a third of online shoppers said they used their mobile phone as part of their regular shopping trip. Whether used for calling or texting a friend for advice prior to making a purchase, or for taking a picture of a product with their mobile phone and sending it to themselves to look at it later from home, the mobile phone has become an important tool that consumers use when making purchase decisions. The article went on to explain the need for brick-and-mortar retailers to consider developing and [...]

I just received a recorded message from the local Toyota dealership in Austin. The message indicated that my vehicle is due for service and then provided me with the dealership phone number so I could call and schedule an appointment.
The approach Toyota is taking in proactively reaching out to their customer is good, but it’s not good enough and, in this instance, it wasn’t frictionless enough to get me to stop what I was doing and make a service appointment.
What might Toyota have done better?
1. Indicate which car required service. I own two Toyota vehicles so how about listing the year, make, and model of the vehicle that requires service.
2. Provide more specific information. Indicate [...]

While most companies are reporting lower than expected earnings in 2008, there are some bright spots. NetworkIP has had our best year ever, reflecting a growing adoption of the NetworkIP Jaduka “Intelligent” Platform for telephony, voice/data applications, and feature development.
The Wall Street Journal reports that while software purchases are expected to decline, three pockets of technology will grow: Software as a Service (SaaS), Mobile Productivity Applications, and Security solutions.
We agree. We’re seeing a large increase in the numbers and types of telephony and commerce applications running on the NetworkIP Jaduka “Intelligent” Platform. Adoption of our SaaS solutions and voice API is growing by about a million API calls a month. Our voice API opens [...]

Believe it or not, I like Wiki’s definition of Cloud Computing the best. Wiki defines Cloud Computing as a general concept that incorporates Software as a Service (SaaS), Data as a Service (DaaS), Web 2.0 & other recent, well-known technology trends, in which the common theme is reliance on the Internet for satisfying the computing needs of the users.
The best example of Cloud Computing that comes to mind & the ones I use most often are Google’s Mail, Talk, & Doc Applications. Why do I use these applications instead of similar applications already installed on my PC? The answer is simple, these Cloud Computing tools allow me to access my e-mail, message with colleagues, & [...]

Today & tomorrow Pat Murphy, VP of Business Development at Jaduka, & I will attend IBM’s Accelerating Business Value Conference in Palisades, New York. The focus of this conference is to bring together business executives, subject matter experts, & Independent Software Vendors (ISVs) in an effort to collaborate on making alternative delivery models available for software solutions through IBM’s Blue Business Platform (BPP).
As reported by IBM, the tides of innovation are driving radical changes in the software market. Alternative delivery models are opening up choices for line of business executives & providing new market opportunity for software vendors. Analyst predictions include:
- By 2012, 70% or more of businesses with greater than 100 employees will have [...]