I’m looking forward to attending ITExpo January 20th – 22nd in Miami, Florida. The lineup of Keynote speakers for this conference is fantastic. I’ll be listening especially closely to Brian Higgins, Executive Director of Ecosystem Development for Verizon Wireless. It’s refreshing, if not surprising, to see one of the big boys at a conference all about innovation.
I have the pleasure of speaking on two panels at this event, one focusing on Cloud Communications and the other on CEBP implementations and fundamentals – two topics that are very near and dear to us at Jaduka. The Cloud Communications Summit will also draw a wide audience. Many enterprises can see the light at the end of the [...]

Before I explain the cryptic title, I have to give thanks to Dean Bubley for another acronym. UTFP stands for “Under the Floor Provider”, better known as our current Telcos. The future for Telcos is being referred to as the plumbing and dumb pipe providers. Let’s add another acronym to the mix.
While attending the Telco 2.0 Conference in Nice, Dean posed a question about “Under the Floor Providers” implementing the “Over the Top” (OTT) services and a unified API strategy. I’m not sure he ever answered his question, as I was too busy writing down the new acronym. This question was raised during a session about APIs, the best way to monetize, deliver and standardize, [...]

I just received a recorded message from the local Toyota dealership in Austin. The message indicated that my vehicle is due for service and then provided me with the dealership phone number so I could call and schedule an appointment.
The approach Toyota is taking in proactively reaching out to their customer is good, but it’s not good enough and, in this instance, it wasn’t frictionless enough to get me to stop what I was doing and make a service appointment.
What might Toyota have done better?
1. Indicate which car required service. I own two Toyota vehicles so how about listing the year, make, and model of the vehicle that requires service.
2. Provide more specific information. Indicate [...]