Even though I work at a technology company where we develop innovative software applications (besides coding software, our team turns up servers and networking equipment all the time) I frequently have to remind my family that “I” personally do not know the first thing about setting up a home printer or wireless router. Sometimes I can really see the disappointment in their faces when I remind them of this fact.
I felt redeemed last week, however. I made a fantastic breakthrough with my grandmother (of all family members) when I introduced her to a new healthcare solution that would automatically remind her of the daily prescriptions that she needed to take.
My grandmother is 86 years old [...]

I’m looking forward to attending ITExpo January 20th – 22nd in Miami, Florida. The lineup of Keynote speakers for this conference is fantastic. I’ll be listening especially closely to Brian Higgins, Executive Director of Ecosystem Development for Verizon Wireless. It’s refreshing, if not surprising, to see one of the big boys at a conference all about innovation.
I have the pleasure of speaking on two panels at this event, one focusing on Cloud Communications and the other on CEBP implementations and fundamentals – two topics that are very near and dear to us at Jaduka. The Cloud Communications Summit will also draw a wide audience. Many enterprises can see the light at the end of the [...]

Before I explain the cryptic title, I have to give thanks to Dean Bubley for another acronym. UTFP stands for “Under the Floor Provider”, better known as our current Telcos. The future for Telcos is being referred to as the plumbing and dumb pipe providers. Let’s add another acronym to the mix.
While attending the Telco 2.0 Conference in Nice, Dean posed a question about “Under the Floor Providers” implementing the “Over the Top” (OTT) services and a unified API strategy. I’m not sure he ever answered his question, as I was too busy writing down the new acronym. This question was raised during a session about APIs, the best way to monetize, deliver and standardize, [...]

Gary Kim recently penned a post about eBay spinning off Skype as a cautionary tale for communications enabled business processes. I enjoy reading Gary’s posts and do so daily, but I have to respectfully disagree with Gary in this case. This divorce has much more to do with eBay’s internal teams simply not looking for communications solutions outside the current auction platform process more than not seeing value in CEBP.
In my view, the primary reason Skype was never a good fit for eBay is eBay’s direct communications resistant culture. In my experience, you can’t contact eBay via phone—they don’t support a call center or anything that resembles live customer service. Try to find a number [...]