If you work with brands that maintain digital properties, you have opportunities to recommend and integrate leading-edge technology into your digital programs. And with some luck, you’ll have successfully amplified that brand with the buzz generated, helped that brand gain market share and maybe even won an award or two! In this economic period of slashed budgets and diminished expectations, now is the time to really dig to uncover and leverage new, cost-effective ways to differentiate your brand while still positively and proactively engaging your customers.
One area where brands and their agencies are still focused (or need to be if they are late to the party!) is the social media space. And for good reason–social [...]

Before widespread adoption of the Internet, Facebook, Twitter or even email, using your telephone was the only form of social networking that involved dedicated technology of any sort. The only way to reach out beyond your immediate physical location to contact someone was to pick up your phone handset, spin that rotary dial and ring someone up.
Even today, the immediacy and intimacy of voice still far outshines email, instant messaging and text messaging for true interpersonal communication. Knowing this, why is voice hardly considered for digital applications and not integrated into all web sites and other digital media as a standard practice?
In my opinion, too many of the tools we have today (such as voicemail) [...]