Communications-enabled business processes (CEBP) take many forms. Think school- and jobsite-closing messages broadcast simultaneously and automatically to many phones at once some morning when there’s bad weather and you get the idea.
When we at Jaduka collaborate with clients on a new CEBP improvement project, the question of text-to-speech, or TTS, frequently comes up. Not all CEBP improvement projects need TTS. But some can benefit from careful TTS somewhere. Our general advice is to be smart about TTS — make sure you need it and then use it sparingly. And we find that we sometimes have to go back over this point because executives tend to want TTS even when they don’t need it. Think Flash [...]